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Privacy Policy

This Privacy Policy describes how Oniera Jewels (“Oniera”, “we”, “us”, or “our”) collects, uses, and safeguards your personal information when you visit or make a purchase from our website www.onierajewels.com (the “Site”).

1) What we collect

  1. Identity & Contact
    Name, email, phone, billing/shipping address, country/region, account and order IDs.
  2. Transaction & Payment
    Order details, value, currency, payment method, partial payment identifiers (handled by our payment partners), refunds, and fraud checks. We do not store full card numbers; processing is handled by compliant payment gateways.
  3. Device & Usage
     IP address, device type, browser, time zone, cookie IDs, pages viewed, referring URLs, interaction logs (including consent preferences).
  4. Communications & Support
    Messages via email, WhatsApp Business, chat, social DMs, calls, surveys, and service tickets.
  5. Marketing Preferences
    Email/SMS/WhatsApp opt-ins, campaign interactions, newsletters, wishlists, back-in- stock alerts, cart reminders (where legally permitted).
  6. Event/Offline Data (if applicable)
    RSVP forms, guest lists, and in-store appointment notes.
  7. Sources. Directly from you; automatically via cookies/pixels; and from service providers (e.g., payment, fulfilment, analytics, ad platforms) as permitted by law.

2) How we use your information

  • To provide our services: browse, purchase, pay, deliver, returns/warranty support, invoices, order updates.
  • Customer care & safety: verification, fraud prevention, chargeback defence, and security monitoring.
  • Improvement & analytics: measure performance, fix bugs, tailor content, and enhance products.
  • Marketing with consent/legitimate interests: new launches, offers, restock alerts; you can opt out anytime from each channel.
  • Legal compliance: tax, accounting, consumer protection, and regulatory obligations.
  • Legal bases EUROPEAN ECONOMIC AREA  (EEA/UK): consent, contract performance, legitimate interests (brand protection, anti-fraud, product improvement), and legal obligations. General Data Protection Regulation (GDPR)

3) Cookies, analytics & ads

We use cookies and similar technologies to run the store (cart, checkout, login), remember preferences, measure traffic, and (where permitted) run interest-based ads. Our store operates on Shopify; please refer to Shopify’s cookie policy for details on typical storefront cookies and their purposes. You can manage consent via our cookie banner and browser settings. Shopify

We use analytics tools (e.g., Google Analytics) and ad partners (e.g., Meta/Google) to understand user behaviour and display relevant ads. Opt-outs:

  • Google Analytics Opt-out add-on; platform ad settings; and regional cookie/banner choices (including Consent Mode in the EEA).
  • Digital Advertising Alliance/Network Advertising Initiative (NAI) tools (where available).

Shopify note (for merchants): Shopify provides Customer Privacy tools and consent APIs to honour regional consent (we configure these for applicable regions).  Customer Privacy API

4) Sharing your information

We share data only as needed with:

  • Commerce & operations: Shopify (store hosting), payment processors (Phonepe, Razorpay), fraud tools, fulfilment/courier partners, returns and repair partners.
  • Technology & marketing: email/SMS/WhatsApp platforms, analytics and ad partners (subject to your consent/choices).
  • Professional & legal: auditors, advisors, authorities when required by law or to protect our rights/users.

5) International transfers

Your data may be processed outside your country.

  • EUROPEAN ECONOMIC AREA (EEA/UK): where we transfer data outside the EEA/UK, we rely on appropriate safeguards (e.g., Standard Contractual Clauses) and implement additional measures as needed.  GDPR
  • India (DPDP Act): cross-border transfers are permitted unless restricted by Government notification; we use contractual and technical safeguards with our processors. Meity

6) Your privacy rights

  1. India (DPDP Act, 2023) DIGITAL PERSONAL DATA PROTECTION
    You may request: access, correction, erasure (where lawful), and grievance redressal. You may also withdraw consent; we will stop processing unless another legal ground applies. Complaints may be escalated to the Data Protection Board of India after you use our grievance process. Meity
  2. EEA/UK (GDPR/UK GDPR)
    Rights include: information, access, rectification, erasure, restriction, portability, objection, and rights related to automated decision-making. You may contact your local authority (e.g., UK ICO) if unresolved. GDPR
  3. California (CCPA/CPRA)
    Residents have rights to know, correct, delete, and to opt-out of the sale or sharing of personal information (including via Global Privacy Control signals). If applicable, our footer will include “Do Not Sell or Share My Personal Information” and a link to manage choices. California DOJ

To exercise any rights, email info.oniera@gmail.com or use our Privacy Request link in the footer. We will verify and respond within applicable timelines.

7) Grievance redressal (India)

This Privacy Policy and any disputes arising out of or relating to it shall be governed by and construed in accordance with the laws of India. The courts of New Delhi, India, shall have exclusive jurisdiction.

In line with India’s e-commerce and IT rules, we appoint a Grievance Officer. We acknowledge consumer complaints within 48 hours and aim to resolve them within 30 days.
  Grievance Officer: GAURI GUPTA
  Email: info.oniera@gmail.com

 Postal: 1760/130, Shanti Nagar, Near Bank of Baroda, Tri Nagar, Delhi 110035

8) MINORS

Our Site is intended for adults. We do not knowingly collect data from children. Under Indian law, processing children’s data (<18) generally requires verifiable parental consent; we do not market to children. Meity

9) Security

We apply administrative, technical, and physical safeguards, including access controls, encryption in transit, least-privilege policies, and secure development practices. Payment data is processed by PCI-DSS (Payment Card Industry Data Security Standard) compliant partners. No method of transmission is 100% secure; we continually improve our controls.

When you make a payment, your payment information (like card details) is handled by trusted payment partners who follow PCI-DSS standards — these are strict international security rules for safely processing and storing card data.

Even though we use secure systems and encryption, no online payment method is 100% risk-free, so the brand keeps reviewing and improving its security measures to protect your information as best as possible.

10) Retention

We retain data for as long as necessary to: provide services (orders, warranties, support), comply with legal/tax obligations, resolve disputes, and enforce agreements. We anonymise or securely delete data when no longer required by law or business needs.

11) Direct marketing (email/SMS/WhatsApp)

We send marketing only with your consent or as permitted by law. You may opt out at any time via the channel (unsubscribe link, STOP for SMS, WhatsApp “stop”), or by contacting us. Transactional/service messages will still be sent.

12) Automated decision-making/profiling

We do not engage in fully automated decisions that produce legal or similarly significant effects. We may use limited automated anti-fraud checks (e.g., IP/transaction deny-lists) via our commerce platform and payment processors. GDPR

13) Third-party links & social media

Our Site may link to third-party sites or apps with separate privacy practices. Please review their policies (e.g., Meta, Google, and courier tracking pages). Your interactions with those services are governed by their terms.

14) Do Not Track

Some browsers offer “Do Not Track” (DNT). As no uniform industry standard exists, we do not currently respond to DNT signals; we honour regional consent and opt-out mechanisms described above. Shopify

15) Changes to this Policy

We may update this Policy to reflect changes in law or our practices. We will post the revised version with a new Effective date and, where required, notify you.

16) Contact us

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at info.oniera@gmail.com  or by mail using the details provided below :

Address- 1760/130, Shanti Nagar, Near Bank of Baroda, Tri Nagar, Delhi 110035